Last Updated: 21st November, 2025
Company: Memox Technologies LLC
Location: Ashburn, Virginia, United States
Website: https://memox.io
Memox Technologies LLC (“Memox,” “we,” “our,” or “us”) provides AI-powered customer experience tools, analytics, automations, and communication workflows for businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, products, and services (“Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
Account Information: Name, email, password, company name, role.
Billing Information: Payment method, billing address (processed via PCI-compliant third-party providers).
Customer Data: Any data you upload or connect to Memox (e.g., support conversations, CRM entries, events, metadata, files, contact lists, and communication logs).
Communication: Emails, messages, or other interactions with our support team.
1.2 Information Collected Automatically
Usage Logs: IP address, device identifiers, browser type, operating system, pages viewed, interactions with the dashboard, and access timestamps.
Cookies and Tracking: Authentication cookies, session cookies, analytics tools, and performance monitoring tools.
Product Telemetry: System performance, API calls, workflow execution logs, feature usage.
1.3 Third-Party Data
If you connect Memox to external platforms (Shopify, Salesforce, Zendesk, Meta, Google, etc.), we may receive:
Customer profile data
Event data (messages, orders, interactions)
Metadata (IDs, timestamps, attributes)
We process only what is required to provide the service.
2. How We Use Your Information
We use personal and customer data to:
Provide, maintain, and improve our Services
Authenticate users and secure accounts
Process transactions and send billing notifications
Train, run, and optimize AI models (only on customer-approved datasets; no training on personal customer data unless explicitly enabled)
Deliver product features like analytics, predictions, routing, and automation
Monitor system health, prevent fraud, and enforce security
Provide customer support
Send product updates, service alerts, and operational communications
We never sell personal data or customer data to third parties.
3. Legal Basis for Processing (for customers in the EU/EEA/UK)
When applicable, Memox processes personal data based on:
Performance of a contract
Legitimate business interests (security, product improvement, fraud prevention)
Compliance with legal obligations
Consent (when explicitly required)
4. How We Share Information
We may share limited information with:
4.1 Service Providers
Cloud hosting providers (e.g., AWS, Google Cloud)
Payment processors
Email and communication services
Analytics and error-tracking tools
All vendors are contractually required to follow strict privacy and security standards.
4.2 Legal Requirements
We may disclose your information if required by law, subpoena, or government request.
4.3 Business Transfers
If Memox is involved in a merger, acquisition, or asset sale, we may transfer data in connection with that transaction.
We do not share, sell, rent, or trade user or customer data for marketing purposes.
5. Customer Data Ownership
You retain full ownership of all Customer Data you upload or connect to Memox.
We only process this data to provide our Services and follow your configuration and instructions.
If your contract ends, you may request complete data deletion.
6. Data Storage and Security
6.1 Data Storage
Data is stored in secure data centers located in the United States (primary region: Ashburn, Virginia).
Backups are encrypted and stored redundantly within the US.
6.2 Security Measures
Industry-standard encryption (AES-256 at rest, TLS 1.2+ in transit)
Access control (least-privilege, multi-factor authentication)
Network firewalls and threat monitoring
SOC-2, ISO-certified cloud infrastructure
Regular penetration testing and vulnerability scanning
Strict API authentication and rate-limiting
6.3 AI and LLM Data Handling
Customer data is not used to train public models.
Processing happens on isolated environments (via private or enterprise APIs).
Data is not logged by model providers unless explicitly contracted.
7. Data Retention
We retain data only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.
Customers may request:
Full export
Data deletion
Account removal
Retention exceptions (e.g., billing, fraud logs) may apply as required by law.
8. International Data Transfers
Data stored in the U.S. may be accessed by authorized team members in other regions solely for support, troubleshooting, or development.
All access is logged, audited, and protected through standard contractual clauses (SCCs).
9. Your Rights
Depending on your region, you may have rights to:
Access your data
Correct inaccurate information
Delete your data
Restrict processing
Transfer data (data portability)
Opt-out of communications
Disable tracking cookies
To exercise these rights, email us at: privacy@memox.io
10. Children’s Privacy
Memox is not intended for individuals under 16.
We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy. If changes are significant, we will notify users by email or dashboard alert.
The “Last Updated” date reflects the most recent version.
12. Contact Us
For questions or concerns about this Privacy Policy, contact us:
Memox Technologies LLC
Ashburn, Virginia, USA
Email: privacy@memox.io
Website: https://memox.io